Last updated: October 30, 2026
By accessing and using FamilyPhotographer.ai ("the Service"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
FamilyPhotographer.ai provides AI-powered portrait generation services. You upload photos of people, and we generate AI portraits in various scenes and styles. The Service uses artificial intelligence to create images based on your uploaded photos.
You agree to:
Payment is processed through Stripe. The quality-issue review policy below applies to purchases where this policy was presented at checkout. Earlier purchases and purchases made under the previous guarantee retain that guarantee below. Our purchase records identify the applicable terms. This policy does not apply retroactively to an existing purchase.
Report a quality issue within 7 calendar days of your gallery becoming available. Contact us with your checkout email, gallery link, affected photo numbers and the specific defect. If your purchase has not been delivered or your gallery is unavailable, contact support even if you have no gallery link. You do not need to pay again to request review.
We compare your uploaded references, approved preview and affected delivered photos. Eligible issues are verified material defects: missing paid files; inaccessible or corrupt downloads that we cannot resolve; significant unintended changes in likeness, age or the number of people; or severe visual artifacts that make the purchased result unusable.
Taste, style preferences, a change of mind, or requests to beautify or de-age someone relative to the references do not automatically qualify for a cash refund. The same limitation clearly visible in a preview you approved does not qualify by itself. Preview approval does not excuse new material defects in additional gallery images. Unclear or limited references are not a blanket exclusion: we explain relevant limitations and assess whether the delivery meets the offer disclosed at purchase.
Where feasible, we first offer one targeted correction for a verified eligible issue. This is not an offer of unlimited reruns. If a correction is not feasible or fails to resolve the eligible issue, we refund the affected portion of the purchase, or the full purchase if the whole purchase is unusable. Refunds return the amount paid for that portion to the original payment method.
We may refuse duplicate compensation or claims supported by false evidence only when our review supports that finding. Downloading photos alone is not evidence of abuse and does not automatically make a purchase ineligible. Nothing in this policy limits nonwaivable consumer or cancellation rights under applicable law; the 7-day reporting period does not restrict those rights.
Request a quality-issue review
The following guarantee remains applicable to earlier purchases and purchases made under this guarantee, including purchases without a recorded policy version. The new review rules above do not replace it:
Payment is processed through Stripe. If your purchased portraits don’t look right, contact us using the email used at checkout. We’ll offer a regeneration or a refund of the affected purchase. You don’t need to pay again to request help. This guarantee does not limit any rights you have under applicable law.
You retain ownership of the photos you upload. By using the Service, you grant us a license to use your uploaded photos solely for the purpose of generating AI portraits and providing the Service. Generated images are provided to you for personal use. You may not use generated images for commercial purposes without our written permission.
The images generated by our Service are created using artificial intelligence. While we strive for accuracy, AI-generated content may not always perfectly represent the subjects in your uploaded photos. New gallery variations may differ from the approved preview in faces, poses and details. These limitations do not remove support for eligible material defects under the policy applicable to your purchase in Section 4.
We strive to maintain service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues. We are not liable for any losses resulting from service interruptions.
To the maximum extent permitted by law, FamilyPhotographer.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.
You agree to indemnify and hold harmless FamilyPhotographer.ai from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Service or violation of these Terms.
We reserve the right to modify these Terms at any time. We will notify users of material changes by updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms for future use. Existing purchases retain the terms and refund policy applicable when they were purchased; later changes do not retroactively reduce those protections.
We may terminate or suspend your access to the Service at any time, with or without cause or notice, for any reason including violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which FamilyPhotographer.ai operates, without regard to its conflict of law provisions.
If you have any questions about these Terms of Service, please contact us through our contact form.